Return & Exchange Policy
REGULAR-PRICED AND SALES MERCHANDISE
Customers may return or exchange items up to 7 days after delivery. Returns will not be accepted if requested over 7 days passed the delivery date noted on the order tracking. Any extensions to the exchange time frame must be requested before the 7 days have expired - There are no extensions on refunds.
There are no returns or exchanges for clearance products. Items in the Sale section - discount codes or site-wide sales do not consider an item as final sale.
RETURN & EXCHANGE DETAILS
Please allow up to 14 business days from the time you mail the return or exchange for our team to receive it and process the request. Refunds for returns or new product exchanges will be provided once the item has been received and inspected. Failure to provide the item back in its original Kurakagei branded packaging will result in a repackaging fee of $6. Customers returning items for a refund will not be refunded the original shipping cost. For all accessory returns and exchanges, items must be unscratched, unscuffed, and otherwise undamaged. For all clothing returns and exchanges, items must be unwashed, unworn and the original tags still attached. If your requested size is not in stock, we will ship the item when it becomes available or if it is discontinued we will contact you directly about a refund or exchange. Kurakagei is not accountable for items that are lost or damaged in the mail.
To begin an exchange or return please email firstname.lastname@example.org with your order number and request.